Role Purpose

Ensure loan files and records are complete, compliant, and audit-ready before

submission or review.

What You’ll Do

• Perform checklist-based file reviews

• Verify presence of disclosures and documents

• Flag compliance gaps early

• Support audit and QA preparation

What You Will NOT Do

• Provide compliance or legal advice

• Approve files or override decisions

Ideal Profile

• Strong risk awareness

• Methodical and detail-driven

• Comfortable questioning file completeness

• Background in QA, audit support, or regulated admin

Early Performance Signals (Not KPIs)

• Issues identified before submission

• Reduction in post-submission compliance fixes

• Consistent QA documentation

Role Charter / Job Description

Compliance & Quality Assurance (QA) Support Officer (Offshore)

Business: SZS Finance and Mortgage Solutions

Reporting to: Founder / Licensed Mortgage Broker

Role Type: Offshore - Full-time / Part-time (as required)

Location: Offshore (Pakistan / Philippines / UAE - remote)

1. Role Purpose

The Compliance & QA Support Officer is responsible for ensuring that loan files, client

records, and processes are complete, compliant, and audit-ready before broker review,

mentor review, or settlement.

This role is preventive and control-focused, not advisory.

2. Primary Accountability

To ensure that:

• Every file meets documentation and disclosure requirements

• Compliance gaps are identified early

• Audit trails are clear and complete

• The broker and business are protected from compliance risk

3. Key Responsibilities

A. File Completeness & QA Checks

• Conduct checklist-based file reviews

• Verify presence (not interpretation) of:

o Client ID documents

o Disclosures and acknowledgements

o Required supporting documents

• Confirm version control and document currency

B. Disclosure & Record Verification

• Check that required disclosures are:

o Present

o Correctly dated

o Properly stored

• Flag missing, unsigned, or incorrectly stored documents

• Ensure CRM records match file contents

C. Pre-Submission & Pre-Review QA

• Prepare files for:

o Broker final review

o Mentor / aggregator review

• Confirm files are “review-ready”

• Prevent incomplete or non-compliant submissions

D. Audit & Evidence Preparation

• Maintain audit-ready file structure

• Support post-settlement QA reviews

• Assist with internal audits or spot checks

• Maintain QA logs and exception registers

E. Escalation & Boundaries

• Escalate all compliance gaps immediately

• Do not correct files without approval

• Do not provide compliance interpretations or advice

• Follow escalation rules strictly

4. What This Role Does NOT Do (Critical)

• Provide credit or compliance advice

• Interpret NCCP, lender policy, or legal requirements

• Approve files or submissions

• Override broker decisions

• Modify files without instructions

5. Required Skills & Competencies

Essential

• Very high attention to detail

• Strong checklist and verification mindset

• Ability to identify gaps without assumptions

• Comfort questioning file completeness

• Strong documentation discipline

Preferred

• Background in QA, compliance support, audit support, or admin

• Exposure to regulated environments

• Familiarity with version control concepts

6. Behavioural Expectations

• Risk-aware and cautious mindset

• Independence from speed pressure

• Willingness to flag issues, even if repetitive

• Strong respect for boundaries and authority lines

7. Training & Certification Requirements

• Mandatory completion of:

o Induction & confidentiality training (Level 0)

o Process literacy certification (Level 1)

o Supervised QA execution (Level 2)

• No QA activity without certification sign-off

8. Performance Measures (High-Level)

• QA error detection rate

• Reduction in rework post-submission

• Audit readiness outcomes

• Consistency in checklist application

9. Confidentiality & Data Handling

This role accesses sensitive client and compliance information and must strictly adhere to

confidentiality, access control, and data security requirements at all times.