Role Purpose

Prepare accurate, complete, and submission-ready loan files by handling data entry,

document checks, and checklist-based packaging.

What You’ll Do

• Enter loan data into CRM and lodgement platforms

• Verify and correctly index documents

• Follow checklists to prepare files for review

• Support post-submission conditions tracking

What You Will NOT Do

• Interpret lender policy

• Choose lenders or products

• Submit applications

Ideal Profile

• High attention to detail

• Comfortable with structured systems

• Patient and accuracy-focused

• Strong admin or processing background

Early Performance Signals (Not KPIs)

• Low data error rate

• Files accepted for review with minimal rework

• Consistent checklist compliance

Role Charter / Job Description

Loan Processing & Application Officer (Offshore)

Business: SZS Finance and Mortgage Solutions

Reporting to: Founder / Licensed Mortgage Broker

Role Type: Offshore – Full-time / Part-time (as required)

Location: Offshore (Pakistan / Philippines / UAE – remote)

1. Role Purpose

The Loan Processing & Application Officer is responsible for building accurate, complete, and

submission-ready loan files in line with approved broker instructions, lender requirements,

and aggregator standards.

This role is execution-focused and does not involve credit judgement or advice.

2. Primary Accountability

To ensure that every loan file:

• Is accurately entered into systems

• Meets documentation and checklist requirements

• Is packaged correctly for submission

• Is ready for broker review without rework

3. Key Responsibilities

A. Application Build & Data Entry

• Enter client and loan data into:

o Aggregator CRM

o ApplyOnline / Simpology / any other platform (as instructed)

• Ensure consistency across systems

• Follow approved data standards and naming conventions

B. Document Verification & Indexing

• Review documents for completeness and validity (non-judgemental)

• Flag discrepancies, expiries, or missing information

• Upload, name, and index documents correctly

• Ensure documents align with lender and aggregator checklists

C. Checklist & File Readiness

• Work strictly from approved checklists

• Confirm all mandatory documents are present

• Prepare files for:

o Broker review

o Mentor / aggregator review (if applicable)

D. Conditions Tracking Support

• Track lender conditions post-submission

• Update file status accurately

• Assist with document collation for conditions (as instructed)

E. Escalation & Boundaries

• Escalate:

o Data inconsistencies

o Missing documents

o System errors

• Never interpret policy or assess serviceability

• Never submit applications without broker approval

4. What This Role Does NOT Do (Critical)

• Provide credit advice

• Interpret lender policy

• Select lenders or products

• Approve or submit applications

• Communicate credit opinions to clients or lenders

5. Required Skills & Competencies

Essential

• High attention to detail and accuracy

• Strong data entry and document handling skills

• Comfort with structured systems and checklists

• Ability to follow written instructions precisely

• Basic understanding of financial documents (training provided)

Preferred

• Experience in admin, processing, or back-office roles

• Exposure to CRMs or workflow systems

• Financial services or loan processing exposure (not required)

6. Behavioural Expectations

• Accuracy over speed

• Zero tolerance for shortcuts

• Willingness to rework files based on QA feedback

• Respect for escalation rules and role boundaries

7. Training & Certification Requirements

• Mandatory completion of:

o Induction & confidentiality training (Level 0)

o Process literacy certification (Level 1)

o Supervised task execution (Level 2)

• System access granted only after certification

8. Performance Measures (High-Level)

• Data accuracy rates

• File completeness at broker review

• Rework frequency

• Checklist compliance

• QA feedback outcomes

9. Confidentiality & Data Handling

This role handles sensitive client data and must comply with all confidentiality, data

security, and access control requirements at all times.