Employment Type: Full-time
Work Arrangement: Remote
Working Hours: Aligned with Australian business hours

Position Overview

We are seeking a professional and organised Client Coordinator to act as the primary point of contact between the company and its clients. The role involves managing client communications, coordinating with internal teams, following up on requests, resolving routine issues, and ensuring clients receive timely and professional support.

The ideal candidate will demonstrate professional maturity, sound judgement, strong communication skills, and the ability to manage multiple client matters independently.

Key Responsibilities

• Respond to client calls, emails, and messages in a professional and timely manner.
• Act as the main liaison between clients and internal teams to communicate updates, clarify requirements, and coordinate responses.
• Track client requests, queries, and complaints and follow up until they are appropriately resolved.
• Maintain accurate client records, contact details, schedules, and service or task statuses.
• Coordinate meetings, appointments, follow-ups, and client-related activities as required.
• Provide clients with updates on the progress of their requests and escalate matters when necessary.
• Support internal teams by ensuring relevant client information and documentation are communicated accurately.
• Maintain confidentiality and professional standards when handling client information.
• Assist with general administrative and coordination tasks related to client service delivery.
• Respond to new leads and enquiries, follow up with prospective clients, and support their conversion into sales.

Qualifications and Experience

• 2–4 years of relevant experience in client coordination, customer service, administration, or a similar client-facing role.
• Exposure to basic accounting processes or an accounting environment is an advantage.
• Relevant qualification in business, administration, customer service, or a related field is desirable but not essential.

Required Skills

• Strong verbal and written communication skills.
• Professional and confident client-handling ability.
• Strong organisational and time-management skills.
• Good problem-solving and follow-up skills.
• Ability to work independently and manage multiple priorities.
• Comfortable using email, spreadsheets, Microsoft Office/Google Workspace, and client management systems.
• Reliable internet connection and availability during Australian business hours.